Our commitment
FansOnBoard PH respects your privacy and processes personal data only for clear, legitimate, and proportionate purposes connected with reservations, payment verification, passenger coordination, safety, and shuttle operations. This notice is guided by the Philippine Data Privacy Act of 2012 and related National Privacy Commission issuances.
We use your information to arrange and manage your ride. We do not sell your personal data.
Information we collect
Depending on the reservation and services you choose, we may collect:
- Identity and contact details: primary passenger and companion names, email address, mobile number, Telegram username, and optional Facebook profile link.
- Trip and booking details: selected vehicle, package, concert date, pickup point, passenger count, assigned seats, add-ons, booking reference, and booking status.
- Payment details: payment channel, reference number, amount paid, payment schedule, and uploaded proof of payment. We do not ask for your card password, PIN, or one-time password.
- Accessibility and safety details: voluntarily provided priority-seating needs, such as senior status, pregnancy or morning sickness, motion sickness, disability or limited mobility, and other assistance needs.
- Minor and emergency details: guardian or emergency contact information when required.
- Technical and security information: basic device, browser, IP-address, and access-log information that may be automatically processed by our website or hosting provider for security and reliability.
Please provide companion information only when you have their permission. If you book for another person, you are responsible for making this notice available to them.
How we use your data
Create, confirm, update, and manage your booking.
Assign vehicles and seats, coordinate pickup, verify passengers, and manage boarding.
Verify payment proofs, track balances, issue acknowledgments, and resolve payment concerns.
Send booking, schedule, route, safety, and concert-day updates through email, mobile, or Telegram.
Review requested priority seating or assistance and support minors and passengers with accessibility needs.
Prevent fraud, respond to incidents, maintain records, and meet lawful obligations.
We rely on your consent where required, the need to provide the service you requested, our legitimate operational and security interests, and applicable legal obligations. We will ask for separate permission before using your data for a materially different purpose.
Retention and security
We keep personal data only for as long as it is reasonably needed for the purpose for which it was collected:
- Incomplete or abandoned reservation information may be removed within 90 days.
- Payment proofs may be retained for up to 12 months after final reconciliation, unless a dispute or legal obligation requires a longer period.
- Completed booking and operational records may be retained for up to two years after the event, unless a longer period is required for accounting, legal, fraud-prevention, or claims purposes.
After the applicable period, information is securely deleted, anonymized, or placed beyond ordinary use. We use reasonable organizational, physical, and technical safeguards, including access limits, careful sharing, secure accounts, and restricted handling of payment and assistance records. No online system is completely risk-free; if a reportable personal-data breach occurs, we will follow applicable notification requirements.
Your privacy rights
Subject to the Data Privacy Act and applicable exceptions, you may ask to:
- Be informed about how your personal data is processed;
- Access a copy of personal data we hold about you;
- Correct inaccurate or incomplete information;
- Object to or withdraw consent for processing based on consent;
- Request erasure, blocking, or deletion when legally appropriate;
- Request data portability where applicable;
- Raise a concern, seek damages where allowed, or lodge a complaint with the National Privacy Commission.
Withdrawing consent may prevent us from providing services that require the affected information. We may verify your identity before completing a privacy request.
Questions or privacy requests
FansOnBoard PH is the personal information controller for information collected through this shuttle reservation service. To ask a question, update your information, withdraw consent, or exercise a privacy right, contact us through one of our official social channels and include your booking reference when available. Please do not send payment passwords, PINs, or one-time passwords.
We may update this policy when our services or legal obligations change. Material changes will be posted here with a revised effective date.